I write and design documentation at TrueNAS and have taught composition, workplace writing, and literature at the University of Tennessee, Knoxville. These projects show how I approach writing for readers who need to learn something or make a decision.
Professional and Technical Writing
I write release notes for each TrueNAS software release. I wrote the full TrueNAS 25.10 (Goldeye) version notes, from the initial release through its maintenance updates. The notes explain what changed and flag known issues and upgrade considerations for administrators planning their next update.
I wrote the original versions of the articles below. The links point to the live documentation, where the team continues to maintain them.
- App Storage explains how TrueNAS manages storage for apps and when users might choose to manage that storage themselves. The article helps users understand implementation details and configuration options that might otherwise be unclear as presented in the TrueNAS user interface.
- Creating and Managing Containers covers setting up LXC containers and managing them after deployment.
- Installing Custom Apps walks through installation of custom Docker applications via YAML in the TrueNAS interface or with a Docker Compose file.
- Managing TrueNAS Systems Inventory shows how to review and export hardware information across a fleet in TrueNAS Connect.
I rebuilt the feature deprecations guide so administrators can find out what an upgrade will affect and what they need to do before installing it. I organized the page around the consequences of each removal and the steps readers can take to prepare. I also made the content reusable in Hugo so the guide and the release notes could draw from the same source.
This earlier writing sample sets out a process for adapting technical material for the public. It covers how to review a source document, check the resulting publication, and decide when to update it.
Web Content and Design
I was the lead web designer for the public TrueNAS Connect site. I designed the landing page and documentation navigation so readers can understand what the service does and find the information they need to get started.
I redesigned the Elizabeth Madox Roberts Society’s website around what visitors come to find. The main navigation gives conference information, the society newsletter, and research resources their own places. The homepage introduces Roberts and directs readers to the society’s conference and resources for scholars.
I built this Google Sites exhibit as a model for an ENG 102 archival research project. It starts with a Knoxville cookbook and traces its connections to local women’s organizing. The exhibit shows students how to use a historical object to ask a larger question and bring readers along as they find an answer.
I moved this portfolio from Weebly to Hugo so I could maintain the site in Markdown and keep the source under version control. I adapted the Hugo Scroll theme and built the expandable sections used to organize this page.
Instructional Design
View my teaching portfolio for course materials and examples from first-year composition, workplace writing, and Introduction to Fiction.